About — AI Reality Check

Background — who you'd be working with

I'm C. Pete Connor — AI/ML CX Consultant operating through Connor Advisors LLC. MS in Artificial Intelligence, CCXP, CCCM, Six Sigma Green Belt, and the author of Crushin' Claude, a practitioner's guide to working with the model.

The practice runs out of DFW. I lead AI implementation work for contact center and BPO clients — the kind of operational AI engagements where the model has to survive a workforce, a data stack, and a change-management reality at the same time. The work either ships and produces measurable lift, or it doesn't earn its keep. That's the standard everything here meets.

I take selective consulting work, write at airealitycheck.org and on Substack, and build the tools you'll find under Tools & Resources. Actively targeting CX Director and AI leadership roles in DFW and remote.

Practice Pillars — four domains, one operator

CCXP certified

CX Strategy

Journey design, voice-of-customer programs, NPS to operational metric translation. The work that makes CX measurable instead of vibes-based.

MS Artificial Intelligence

AI Implementation

LLM deployments, RAG pipelines, prompt engineering, model evaluation under load. Hands-on the build, not a deck about the build.

CCCM certified

WFM & Ops

Workforce planning, forecasting, contact center automation, BPO optimization. Where AI projects most often die — and where I make them live.

Director track

Executive Advisory

AI roadmaps for CX leaders, board-ready ROI cases, transformation playbooks that hold up under finance scrutiny.

How Engagements Run — diagnose, design, deploy, measure

01

Diagnose

Process audit, data inventory, baseline metrics. What's actually broken vs. what people think is broken.

02

Design

Solution architecture, model selection, integration plan, change-management strategy.

03

Deploy

Pilot, instrument, scale. Hands on the implementation, not just the deck.

04

Measure

Outcome attribution. Lift gets reported back, not just adoption metrics. The work earns its place in the next quarter's budget.

Who I Work With — and what I optimize for

Primary

Contact Center & BPO

AI implementation work for operators with frontline workforces — where the model has to survive the agent desktop, the QA scorecard, and the WFM stack.

Selective

Direct CX Engagements

Operators who want AI in their CX stack and need someone who has run a contact center before.

Open to

Director / Leadership Roles

CX Director or AI leadership positions in DFW or remote. Full-time or fractional.

If the practice fits the problem

The fastest way to evaluate fit is to read the analysis or run the tools. If you've already done that, here's how to reach me.

connect on linkedin → see the work →

About the Practice