operational
AI Reality Check
c. pete connor // ai/ml cx consultant
AI implementation specialist turning theory into operational reality.
CX strategy, ML deployment, and workforce optimization for contact center
and BPO environments. The work that ships, not the work that sounds good in a deck.
Trajectory
— operations to AI leadership
1
Operations
contact center
2
CX Strategy
cx design
3
AI/ML Consulting
implementation
4
Leadership Track
director+
Where to next
— pick your path
Read
The analysis
Long-form arguments on AI detection, counterfactual reasoning, ML in BPO,
and how the LinkedIn algorithm actually works.
articles →
Use
The tools
Working artifacts. Crushin' Claude PDF, the prompt engineering workspace,
and other things you can run today.
tools & resources →
Hire
The work
Live, working AI demos and the case for working together.
Cortex and WFM AI — open them in your browser, no signup.
portfolio →