ARC // AI REALITY CHECK
operational

AI Reality Check

c. pete connor // ai/ml cx consultant

AI implementation specialist turning theory into operational reality.
CX strategy, ML deployment, and workforce optimization for contact center and BPO environments. The work that ships, not the work that sounds good in a deck.
Trajectory — operations to AI leadership
1
Operations
contact center
2
CX Strategy
cx design
3
AI/ML Consulting
implementation
4
Leadership Track
director+
Where to next — pick your path
Read
The analysis
Long-form arguments on AI detection, counterfactual reasoning, ML in BPO, and how the LinkedIn algorithm actually works.
articles →
Use
The tools
Working artifacts. Crushin' Claude PDF, the prompt engineering workspace, and other things you can run today.
tools & resources →
Hire
The work
Live projects, source repos, and the case for working together. Cortex, WFM AI, and the rest of the build log.
portfolio →
MS Artificial Intelligence  •  CCXP  •  CCCM  •  Six Sigma Green Belt  •  Published Author
AI Reality Check  •  Connor Advisors LLC
Built by C. Pete Connor  •  AI/ML CX Consultant
"Turning theory into operational reality."