AI Reality Check · C. Pete Connor

AI that survives
contact with operations.

I help contact-center and BPO leaders turn AI into practical workflows, clearer decisions, and systems their teams can use.

Featured work · Interactive demo

See the operation.
Find the next decision.

Cortex brings queues, workforce signals, and operational alerts into one command-center experience.

Demo interface. Figures shown are illustrative, not verified client results.

AI, customer experience, and the assumptions worth challenging.

Compose a prompt, adapt a template, or read a practitioner guide.

AI-assisted films, character work, and satire with a point.

MS Artificial Intelligence · CX & workforce operations · Author of Crushin’ Claude

We’ll start with the workflow, the constraints, and what a useful result would look like.