C. Pete Connor
Director of Technical Center Operations
Turning AI theory into operational reality
Subtracting the obvious and focusing on the meaningful
Proof of Concepts
Active prototypes. Rapid validation.
Real-time Genesys + UKG + Helpdesk consolidation with predictive SLA alerts
n8n-powered email triage with Slack alerts and AI-drafted responses
Multi-model orchestration for complex decision-making workflows
Unified Operational Intelligence
Real-time consolidation of Genesys Cloud, UKG workforce management, and Helpdesk data into a unified dashboard with predictive SLA alerts and AI-powered recommendations.
View Live DemoWork Portfolio
Proven implementations. Measurable outcomes.
Interactive Tools
AI ROI Calculator
5-year projections with industry benchmarks for Healthcare, BPO, HR, and Social Media
AI Readiness Assessment
Evaluate data infrastructure, team skills, process maturity, and strategic alignment
Prompt Workspace
Interactive prompt engineering environment for crafting and testing AI prompts
Case Studies
Contact Center AI Transformation
12% improvement + 10-15% AI potential
Executive overview of AI-driven contact center optimization with measurable outcomes
Read Case Study BPO / HRML-Driven Turnover Prediction
92% accuracy, $700K-$1.4M savings
Machine learning model predicting employee turnover with workforce management integration
Read Case Study HRHR Predictive Analytics
Predictive modeling framework
Advanced analytics for human resources decision-making and workforce planning
Read Case Study Social MediaLinkedIn Visibility Strategy
Professional presence optimization
Data-driven approach to professional social media visibility and engagement
Read Case Study HealthcareRevenue Cycle Management
Healthcare revenue optimization
AI-enhanced revenue cycle processes for healthcare organizations
Read Case StudyArticles & Thought Leadership
The Cost of Automation Without Strategy
Failure at Scale
Why speed without clear strategy leads to failures, and how execution defines success
Read Article CX / EXUnlocking What Didn't Happen
Counterfactual Reasoning
Applying counterfactual reasoning to fix your customer and employee experience
Read Article AI / MLFine-Tuned Open Source LLMs
Strategic AI Collaboration
White paper on LLMs, creative AI collaboration, and strategic value for CX environments
Read Article AI EthicsYou Can't Detect AI Content
Detection Myth Debunked
Why AI detection tools fail and what's really needed for content authenticity
Read ArticleCreative Work
Satire, storytelling, and AI-generated art.
Video Content
The Hunt for Blue November
Better Days Behind
Converscapé and The Social Ghoster 3000
Graves & Payne Attorneys at Law
Introducing DEFLECTO
Image Gallery
Let's Connect
Interested in AI implementation, operations strategy, or just want to chat about technology?